The service in a restaurant is as important as the food and while poor food can ruin your experience of dining out a great meal is easily spoilt by bad service.
But what do you do as a customer when something’s gone wrong in a restaurant? The Good Food Guide claims it has the answer and lays out five golden rules to complaining.
1. Keep your voice low and calm, but be firm.
2. Avoid creating a scene in front of other customers, or your guests, which can put the restaurant on the defensive. Instead, approach it as part of a deal between you and the restaurant and its staff to jointly create a great eating experience.
3. Identify the manager, maître d’or person who appears to be in charge and take them aside quietly and state your case firmly.
4. Complain immediately if things go wrong. Don’t brood – act. If the soup is cold or the meat not done to your specification, say so there and then.
5. Don’t leave it until paying the bill to make a complaint – by then it may be too late for the restaurant to rectify the situation and you will walk away thinking it was all a horrible experience.
CREDIT: http://www.kitchenrat.com/2008/10/how-to-complain-in-a-restauran.html
